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Practice Policies


Locked blue folderIn order that we maintain confidentiality, we are only able to discuss details of a patient’s medical record and care with a patient themselves, registered carers, or parents/guardians of patients under 16 years of age, within reason at a doctor’s discretion.

Where a doctor perceives a patient under 16 is mature enough and able to understand advice sought and given, they are under obligation to maintain confidentiality. No information can be given to any other person without a patient’s written consent. It is the responsibility of patients to notify us if any details provided with regards to consent change.

A practice GP partner has the right to decide that confidentiality cannot be maintained if they believe that a patient may be put medically at risk or are unable to understand advice or treatment available.

At times it is difficult for sensitive information to be shared confidentially with a receptionist in the reception area. If necessary please advise the receptionist of a need to speak to a member of the support team in private and every effort will be made to find a room free for this to happen. Everyone working for the practice has a duty to keep information about you confidential.

Use & protection of patient information

We ask you for information about yourself to ensure you receive proper care and treatment.  At times we need to share your information with other health care organisations.  We keep this information, together with the details of your care, as this information may be needed if we see you again.  We may use some of this information for other reasons, for example, to help us protect the health of the public generally, to plan for the future, to train health care professionals and staff and to carry out medical and other health research for the benefit of everyone.

Occasionally we may be involved in research studies that require anonymous information from patients' notes.  Research is in the best interests of patients and the NHS as a whole.  You cannot be identified from this information.  If anything to do with the research would involve you personally, you will not be identified in any published results without your agreement.  We are committed to adhering to the practice data protection policy which is compliant with the Data Protection Act 1998.  

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Named GP

All practices are required to provide their patients with a named GP who will have overall responsibility for the care and support that the surgery provides for them. 

Upon registering with the practice you will be allocated an accountable GP.  New and existing patients can obtain the name of their accountable GP by contacting the practice.

Having a named GP does not prevent you from seeing any other GP in the practice. At times your named GP may not always be available, so you may need to see a different doctor for same day advice or urgent appointments.


The Practice is occasionally supported by donations, which are retained and recorded separately.

These donations are used to purchase equipment to provide better facilities for patients.  Any donations are therefore very welcome and will benefit everyone.

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