Team and Appointment Booking Changes
Appointment Booking Changes
Need for change:
As many will be aware from features in the news, GP practices across the country have issues with retaining and recruiting doctors. A shortage of doctors is an ongoing national and local issue. As a practice we have had recruitment issues since 2009 following doctor retirements. With limited doctors we have had to recruit different clinical team members to provide care for our patients.
Clinical team changes:
In February 2017 Tony Morgan (Specialist Practitioner) joined the team. Tony provides urgent care same-day appointments and assists with home visits. Tony is highly skilled, trained, qualified and able to prescribe. He joined us with many years of experience as a paramedic. Tony is well placed for assessing patients and making appropriate decisions for immediate care.
Paula Heath (Advanced Nurse Practitioner) joins the team from September 2018. Paula is highly skilled, trained, qualified and able to prescribe. Paula will also provide same-day urgent care appointments and will assist with home visits.
How can you help us?
By changing our approach to dealing with urgent care needs, we aim to reduce waiting times for routine appointments with doctors. Please help us to achieve this for you.
We are aware that waiting times for a routine GP appointment are too long. This causes many patients to request a same-day appointment where their need is not very urgent.
Our team is fully trained to deal with your care needs confidentially. Please provide them with brief symptoms to note on your appointment booking. This will help them to ensure you are directed to the most appropriate clinician or service for your needs. It will also help all of our clinicians during clinics, to prepare for your appointment.
There are many urgent care needs that do not need a GP appointment and can be dealt with by other health professionals and services. Some patients seek GP appointments for dental, optician, chemist, pharmacist, osteopath, minor injury, accident and emergency care needs. We increasingly need to direct patients to the correct care provider and service for their needs. Please do not request practice appointments where care and expertise is needed from these other professionals.
From October 2018 urgent same-day needs will be referred to our Urgent Care Team for assessment and urgent appointments with a doctor will not be available. When full, we may advise you to call NHS 111 for advice. If NHS 111 recommends that you should be seen urgently by your GP practice, we will receive a report and this will be passed to our Urgent Care Team as a priority.
Please remember that care and advice can be accessed 24 hours a day, 7 days a week. You can ask about Improved Access appointments available across the Forest locality and an out-of-hours service is always available when we are closed.
Scam - Bogus Doctor
A bogus doctor is currently contacting people, targeting the elderly or vulnerable, saying they are from a local surgery and enquiring about your general health and diet. The telephone number that this call comes from is 01540 269 866. This is a known scam trying to sell supplements at extortionate costs. Please be aware and pass this information to friends and family. If you or anyone you know may have had a phone call from this number please report this to the local police service.
Cinderford Dispensary Phone Line
From 1st August 2018 the dispensary phone line for prescription queries and medication requests will only be open 8:30am to 10:00am Monday to Friday. An easy and more convenient way to order your medication 24 hours a day is available using Patient Services online. If you are interested in signing up for this please speak to a member of staff or see the online services section of the website.
National Breast Screening Incident Helpline- 0800 169 2692
A national helpline has been set up to help women with queries regarding the recent incident. They can be contacted on the number shown above.
Improved Access & Saturday Morning Appointments
The GPs of the Forest of Dean have been offered an opportunity to take part in a project to improve patient access to primary care services for the residents of the Forest of Dean. Extra GP and Nurse clinics will be held during normal hours, and additional appointments will also be offered at one of the Forest of Dean Surgeries between 6.30 pm and 8.00 pm on weekdays and on Saturday mornings. Patients registered with any GP Surgery within the Forest of Dean will be able to have an appointment at these extra clinics.
The aim is to make it easier and more convenient for patients to see a GP or Nurse by providing more appointments at certain Surgeries across the Forest of Dean. These are known as Improved Access appointments. Patients can book to be seen regardless of which Surgery they are registered at. These appointments can only be offered to patients registered with a Forest of Dean Practice. To book one of these appointments please contact the practice.
For more information please visit the website http://www.forestgpsurgeries.co.uk/
Appointment Reminders via SMS Text
The practice will now be sending appointment reminders and other communications via SMS text message. We therefore ask that all patients keep the practice updated with their mobile phone number.
If you prefer not receive communications via text please let the practice know and we can update your records
‘If you are ill or injured and are not sure where to turn, you can download the ASAP mobile phone App (ASAP Glos NHS) from the App store or search the ASAP website: www.asapglos.nhs.uk. Alternatively, call NHS 111.’
Out-patient transport booking requests
The service and telephone number for booking Arriva Transport has changed to 01278 726968. More information about the service can be found Here